Data Deletion Requests
This page explains how users can request deletion of personal data controlled by the MioCC developer.
MioCC does not require users to create an app account. Therefore, there is no MioCC user account that must be deleted inside the app.
How to submit a request
Send data deletion requests related to MioCC to mio.ccomm@gmail.com.
What to include
To identify the records that should be reviewed for deletion, include only the information needed for the request, such as:
- The email address used for a purchase, license or support request, if applicable.
- The last 6-8 characters of the MioCC license key, if the request concerns a paid license or license activation.
- A short description of the data request.
Do not send passwords, PINs, private keys, original unprotected files, decrypted files or other sensitive content.
How requests are verified
To locate the relevant records and help verify a deletion request, the developer may use the email address and the last 6-8 characters of the MioCC license key provided by the requester. Additional verification may be requested before deletion where reasonably necessary to prevent unauthorized deletion.
Data that may be deleted
Depending on the request and applicable obligations, deletion may apply to personal data controlled by the developer, including:
- License contact data, such as an email address connected with a license.
- License activation records associated with the verified email address and the identified license record, where deletion is legally and technically possible.
- Support, privacy, legal or security communication sent by the user.
- Related technical records controlled by the developer, where deletion is technically and legally possible.
Active and inactive licenses
Any user may request deletion, whether the related license is active, expired, suspended or inactive. If a request concerns an active license, deleting license or activation data may disable access to licensed LIGHT or PRO features.
Users may request deletion of support or contact data, license activation records, or other license-related records where deletion is legally and technically possible. Some license and payment records may need to be retained as described below.
Data that may be retained
Some data may be retained, denied for deletion or only partly deleted where retention is required or justified for:
- Legal, tax, accounting or regulatory obligations.
- Payment, invoice, refund, subscription, dispute or chargeback records.
- Fraud prevention, license abuse prevention and security protection.
- Contract performance, legal claims or defense of legal rights.
Original user content
MioCC processes encryption and decryption locally, without cloud processing of original content. The developer does not need to receive original files, decrypted files, passwords, PINs, salt values or private keys for local encryption and decryption.
Response time
The developer aims to respond to and process eligible deletion requests without undue delay and normally within 30 days. If additional time is required because of the complexity or number of requests, the user will be informed within the initial 30-day period, together with the reason for the delay. Any extension will be handled in accordance with applicable law.
Privacy policy
For the full privacy policy, see MioCC Privacy Policy.
Developer
Data Controller: Miodrag Sestovic. Status: private individual. Country: Montenegro. Privacy contact: mio.ccomm@gmail.com.
This page is provided to make data deletion requests easier to find. It does not replace the full MioCC Privacy Policy.